You can place your order via the simple to use web-ordering system or you can visit our shop (see contact page).
PAYMENT METHODS
You can pay by all major credit and debit cards. Payment is taken at time of ordering through our secure payment gateway.
RETURNS POLICY
Should you be unhappy with your purchase, you may return it for a full refund minus the postage and packing cost provided they are returned to us in the same perfect condition that they were dispatched in.
All packaging must be in tact including bags, tissue paper etc.
If you wish to return any items for a refund or exchange they must be returned to us within 14 days of you receiving the order.
Goods received back outside of this timeframe will not be entitled to a refund and you must arrange collection at your expense to have the goods returned to you.
We suggest you use an insured mail service to ensure that the goods arrive back in guaranteed time and condition.
Refunds will be given using the same method of payment originally used to purchase the goods minus the postage and packing cost within 5 days of us receiving them.
Goods paid for by credit/debit card will be refunded to the same card.
EXCHANGES
When returning an item for an exchange, we will NOT charge additional postage to send the new item out unless it is subsequently returned.
This only applies on orders within Australia.
Overseas exchanges will be charged at the standard applicable rate.
All items are fully inspected by us before they are sent out. Any shoes returned which have evidence of being worn without foot socks or scuffed/pitted soles due to not trying on a non-carpeted surface are not deemed suitable for return.
You must take care when trying shoes on and not to get any stains from makeup etc on them.
Any item, which is returned and not in the same condition it was dispatched will not be accepted back and you must arrange collection at your expense to have the goods returned to you or a suitable restocking may be offered.
SALE ITEMS
Whilst our sale items are displayed in good faith, we regret we are unable to guarantee availability because of limited styles and sizes and the fast turnover of these styles.
Please be aware that if it does not state how many styles are available in one size it is usual there is only one.
Please do not order more than available.
If in doubt we advise you to contact us direct to check availability of your perfect sale shoe.
Our web site is updated every 48 hours and if an item is not available we will endeavour to contact you at our earliest convenience.
Refunds of items not available will be processed in the same way as our conventional refunds (see above for further information).
Promotion codes will not be applied if you have any sale items in your basket. In the unlikely event that an item arrives to you faulty or damaged, please notify us within 3 working days of receiving the goods and will arrange a replacement to be sent out to you and return of the faulty goods.
